HoodCar · API
SLA & Enterprise Terms
Service levels by tier. Enterprise customers receive a full executed order form with the binding agreement.
Uptime & service credits
| Tier | Uptime target | Partial-outage credit | Severe-outage credit |
|---|
| Developer | 99.0% | — | — |
| Dealer / Business | 99.5% | 5–10% | — |
| Pro | 99.9% | 15% | 25% |
| Enterprise | 99.95% | 25% | 50% |
Partial = >1 hr downtime in a billing month. Severe = >4 hr or a data-integrity issue. Credits apply to the next invoice, capped at 100% of the monthly fee. Uptime is measured at the api.hoodcar.com health endpoint and excludes scheduled maintenance announced 72 hours ahead (max 4 hr/month).
Enterprise support
P1 (API down): 4-hour initial response
P2 (degraded data): 24-hour response
Direct founder / engineer channel (email + optional Slack)
Private status notifications
Enterprise custom work
20 hrs / quarter included
Custom endpoints and webhooks
Bulk historical exports
White-label / platform redistribution license
Quarterly business review
Dedicated key pools, 24/7 escalation, and private/VPC feeds available — contact sales for scope and pricing
Data commitments
Floor refresh: every 6 hours
Daily index: published by 01:00 ET
Pipeline delay >12 hr: Enterprise notified within 2 hours
Index divisor changes: 24-hour changelog notice